FAQ – XEneruji

Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Yes, all our soaps and deodorants are handcrafted in small batches with natural ingredients.
Our products are made with natural and plant-based ingredients including glycerin, essential oils, coconut oil, vitamin E, and castile soap. No synthetic dyes or artificial fragrances.
We formulate with gentle ingredients, but sensitivities vary by individual. We strongly recommend performing a patch test before full use.

Yes! You can pre-order any scent. We'll notify you when it’s ready to ship.
Pre-orders ship within 2–3 weeks. You’ll get tracking info once it’s dispatched.
Currently, Xeneruji ships exclusively to the United States and Canada. We hope to expand our shipping options to additional countries in the future as we grow.
Shipping costs are calculated automatically at checkout based on your delivery address, package weight, and selected shipping method.

Yes, within 24 hours of placing your order. Email us at help@xeneruji.com
Contact us with your order number and a photo we’ll sort it quickly.
Email us anytime at help@xeneruji.com or use our contact page we’re happy to help!.